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Available 24 Hour a day for Water Emergencies

9/10/2019 (Permalink)

water overflowing from a dishwasher SERVPRO is always ready to help, call 540-433-6100.

SERVPRO of Harrisonburg/Rockingham County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help.

Call Today 540-433-6100

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Harrisonburg/Rockingham County has specific water damage training and experience to help you through this tough time. We specialize in water damage restoration - in fact, it's the cornerstone of our business.

                         What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information.
  • Your insurance information (if applicable).
  • The street address of the water-damaged home or business.
  • When did the flood or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)? 

Be Prepared: Have an Emergency Plan for Your Vehicle

9/10/2019 (Permalink)

example of the Ready App Mobile Plan on a cellphone Have Storm or Flood Damage? Call Us Today!! SERVPRO of Rockingham and Augusta Counties at 540-433-6100

To respond quickly in any disaster, your emergency planning should address every possible scenario. This includes emergencies while you’re in your vehicle; a roadside emergency can happen at any time. Below are key points to consider as you prepare a vehicle emergency plan: 

  • Keep a kit of emergency supplies in your car. This kit should contain food, water, first aid supplies, and other supplies. Below is a checklist of emergency supply items for your vehicle.
  • Have an emergency plan for communicating and getting back together with your family if you are separated during a disaster.
  • Keep a full tank of gas in your car if an evacuation seems likely. Gas stations may be closed during emergencies and unable to pump gas during power outages. Plan to take one car per family to reduce congestion and delay.
  • If you are evacuating in your vehicle:
    • Leave early enough to avoid being trapped by severe weather or poor air quality.
    • Follow recommended evacuation routes (avoid shortcuts as they may be blocked).
    • Watch out for downed power lines and washed-out roads and bridges. Do not drive into flooded areas.

Roadside Emergency Kit Checklist

  • Cellular phone and charger
  • First aid kit
  • Fire extinguisher
  • Warning light, hazard triangle, or flares
  • Tire gauge
  • Jack and lug wrench
  • Foam tire sealant or a portable compressor and plug kit
  • Spare fuses
  • Jumper cables or a portable battery booster
  • Weatherproof flashlight
  • Gloves, hand cleaner, and clean rags
  • Auto-club card or roadside-assistance number (if you belong to an auto club or roadside-assistance program)
  • $20 in small bills and change
  • Pen and pad of paper
  • Basic tools
  • Extra clothing
  • Water and nonperishable emergency food (enough for at least 3 days)

Why Choose SERVPRO of Rockingham and Augusta Counties?

SERVPRO of Rockingham and Augusta Counties is locally owned and operated, and Harrisonburg, Elkton, Bridgewater, Keezletown, Dayton, Grottoes, Broadway, Timberville, Massanutten, Mount Crawford, and other local communities.

Our certified cleaning and restoration specialists are faster to any size disaster. Providing emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Why Do You Need Professional Fire Damage Restoration After A Fire?

8/10/2019 (Permalink)

Our certified cleaning and restoration specialists are faster to any size disaster.

Fire damage to your home can be traumatic. In addition to the destruction from heat, your property and belongings can be damaged by smoke and soot. Smoke particles can coat walls, ceilings, and almost any surface and cause permanent damage if not cleaned quickly and efficiently.

The particles in the smoke contain unburned carbon that can be difficult to remove after a fire. Furthermore, not all particles are alike, and it takes a multi-step process to eliminate them. It’s a job for professionals who have years of training and expertise in fire damage restoration. Here are some strategies that professionals use to get rid of smoke and soot damage from your property. 

Strategies are developed based on the type of residue

Here at SERVPRO of Harrisonburg/Rockingham County, our expert team evaluates the type of smoke residue and prepares a plan accordingly. Dry smoke residue is easier to clean than wet smoke residue. As dry smoke residue does not stain the surface as intensely as wet smoke residue, it is easier to remove by wiping. In these cases, our IICRC certified technicians use less aggressive methods to clean surfaces.

Wet smoke residues, on the other hand, are significantly harder to clean. The heat streams during a fire can drive these smoke particulates deep into cracks, crevices, and porous surfaces, further exacerbating the difficulty of cleanup. SERVPRO of Harrisonburg/Rockingham County technicians uses a variety of methods such as wet cleaning, foam cleaning, and abrasive cleaning to mitigate the damage caused by wet smoke residues.


Smoke and soot pose another challenge during the restoration process—the odor. If proper precautions are not taken during restoration, the scent can linger long after the fire. SERVPRO of Harrisonburg/Rockingham County technicians uses Ultra Low Volume (ULV) foggers, heat foggers, deodorizing beads, and other methods to combat odors. Our technicians have years of experience in managing odors after fires of all sizes. We get your home smelling like home again in no time. 

Call SERVPRO of Harrisonburg/Rockingham County at (540) 433-6100 today to talk to one of our fire restoration experts.

Why Choose SERVPRO of Harrisonburg/Rockingham County?

SERVPRO of Harrisonburg/Rockingham County is locally owned and operated. Our certified cleaning and restoration specialists are faster to any size disaster. We are providing emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day, or night.

How we make it "Like it never even happened."

8/9/2019 (Permalink)

Contact us at 540-433-6100

When SERVPRO of Harrisonburg/Rockingham County responds to your restoration needs, we make it a priority to deliver excellent customer service. When you need a restoration company, the situations are often stressful and complicated. In many cases, our customers find out their property is in trouble while they are out of town or away on vacation. Choosing a respected company in your community is essential. Building a trusting relationship with our customers, and walking them through the restoration process is crucial to your peace of mind. We have built the foundation of our business and pride ourselves on the ability to communicate the complete process with you.

How does SERVPRO of Harrisonburg/Rockingham County establish these relationships with you, our customer? Beginning with our first contact. When you call our office, our staff will take the time to listen to the full scope of your problem and assign the most qualified technician to assess the situation. Our technicians are professional and experienced. When SERVPRO of Harrisonburg/Rockingham County inspects your home or business, they will determine the appropriate solution and take into consideration any special requirements you may have. As your job moves forward and service begins at your property, we will maintain contact with you. Within 24 hours of the initial service, we will call to make sure any questions you have are addressed as soon as possible. We will continue to provide updates as the job progresses and ensure your needs are met throughout the restoration process.

Our team has experience working with customers through every step of the process. We will work closely with insurance providers, provide detailed information to help you from the initial loss through the complete reconstruction of your home. If you are looking for a trustworthy restoration partner to service your home or business SERVPRO of Harrisonburg/Rockingham County will make it, "Like it never even happened."

SERVPRO Emergency Ready Profile (ERP)

4/9/2019 (Permalink)

Plan for the worst...with the best!

“Ready for Whatever Happens”

The Best Way to Reduce Business Interruption Following a Disaster is to Plan for it NOW.

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are “Ready for whatever happens,” speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO® Emergency Ready Profile® for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

 The SERVPRO® Emergency Ready Profile® Advantage

  • A no-cost assessment of your facility.

    -This means there is no need to allocate funds, giving you a great value at no cost.

  • A concise Profile Document that contains only the critical information needed in the event of an emergency.

    -It will only take a little time to complete and will not take you away from current projects. But will save a lot of time if ever needed.

  • A guide to help you get back into your building following a disaster.

    -This can help minimize the amount of time your business active by having an immediate plan of action.

  • Establish the professionals at SERVPRO of Harrisonburg/Rockingham County as your disaster mitigation and restoration provider!

    -You have a provider that is recognized as an industry leader and is close by.

  • Identification of the line of command for authorizing work to begin.

    -This saves time so we can begin the work of mitigating the damage which can save you time and money.

  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information.

    -Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

    Call our office today to schedule your FREE 15-minute appointment!                                                                            SERVPRO of Harrisonburg/Rockingham County (540) 433-6100

Green means clean here at SERVPRO of Harrisonburg/Rockingham County

4/9/2019 (Permalink)

Like it never even happened

As a SERVPRO® Franchise, we have access to SERVPRO Industries, Inc. resources and technology. Part of this includes a large range of cleaning products SERVPRO has developed. Over the years SERVPRO Industries has strived to develop green chemicals that are safe for your home and family as well as the environment. We have been members of the EPA’s Design for Environment (EPA/DFE) initiative for a long time. This allows us access to resources that help in formulating environmentally friendly cleaning products, known as “Green” chemistry. Our most notable green cleaning products are highlighted below. 
Carpet & Upholstery Green Clean #251: This product is designed for cleaning both carpet and upholstery. It is truly a “one product does all” in that it can be used as a spotter, pre-spray and in-line cleaner for use with a variety of equipment. 
All Surface Green Clean #250: This is an environmentally friendly alternative to traditional surface cleaners. The product is designed as one product cleans all for surfaces that can be wiped or mopped. It can safely be used on walls, ceilings, countertops, floors, etc. The exclusive formulation contains both ionic and non-ionic surfactants that are naturally derived and provide excellent multi-functional cleaning.
Window Green Clean #249: This cleaner is an environmentally friendly alternative to traditional glass cleaners. The product is formulated with soft water to eliminate spotting and streaking.
All three products listed are pH neutral and contain no dyes or fragrances. All components are safe, non-toxic, phosphate-free, Volatile Organic Compound (VOC) compliant and biodegradable. Your home is our highest priority, which is why we strive to use green products, like these, when possible.
Despite our goal to use green products, many of our products cannot be classified as such. Our goal is to still use the safest products we can. Two areas the EPA/DFE does not address that are common in our restoration tasks are disinfectants and deodorizers. 
Disinfectants are “kill” agents and are not considered green per the EPA/DFE. The EPA does classify disinfectants by the overall toxicity. The lowest toxicity disinfectants get a rating of category 3. We use a product called Sporicidin® as a low toxicity disinfectant and it carries the EPA’s lowest toxicity rating of category 3. 
Deodorizers can be a problem because the fragrances used in these products can cause reactions with certain individuals. The EPA/DFE does not currently have green fragrances listed. We use air scrubbers with activated charcoal to serve as a green method of deodorization. This method scrubs the odor particles from the air and traps them in the activated charcoal filter.
If you have any cleaning needs for your home or business, call SERVPRO of Harrisonburg/Rockingham County. We don't just specialize in fire and water restoration and cleanup; we also specialize in the cleaning and deodorization of carpets, upholstery, draperies, hard floors, walls, ceilings, air ducts, and more. Give us a call at 540-433-6100 and we'll make it "Like it never even happened."

The SERVPRO Industry Specialized Sponge!

4/9/2019 (Permalink)

Clean Specialized SERVPRO Sponge (left) vs Soot Dirty Specialized SERVPRO Sponge (right).

A large fire caused soot to build up on the ceiling of a Harrisonburg home. The complete home including structural walls and ceilings were affected by the fire and smoke. Our crew at SERVPRO of Harrisonburg/Rockingham County was ready for this large job. Cleaning and restoration of this home included the utilization of the SERVPRO Industry Specialized Sponge. 

For starters, fire damage restoration involves removing soot residues from various surfaces and materials. Not all soot is the same. Some soot is easy to clean, while other soot can be extremely difficult to remove. 

Fires from smoke when the components are not in balance and so incomplete combustion produces smoke and soot residues. This soot residue is easily removed with the SERVPRO Industry Specialized Sponge. This Specialized Sponge will leave your ceiling looking new again, "Like it never even happened.

Call SERVPRO of Harrisonburg/Rockingham County at (540) 433-6100.

Mold Can Spread Through A Home In As Little As 48 hours

1/3/2019 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moist Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If you see any signs of mold call SERVPRO of Harrisonburg/Rockingham County today at 540-433-6100.


1/3/2019 (Permalink)

Please remember not everything is safe to burn in your fireplace or wood stove. Sometimes items that you think would be safe to burn are not. Some items can cause serious health issues or safety issues if burned. For example, burning glossy paper such as wrapping paper or newspaper ads could possibly put toxins or carcinogens in the air that you breathe. Some items burn faster than others creating a high, intensely hot flame that could catch any built-up creosote in a chimney on fire. Below is a list of a few items you should never put in your fireplace or wood stove.

~Paper, Bows, Glossy Paper, Cardboard & Packaging

~Plastics, Pine Needles, Live Garland, Live Wreaths or Flowers

~Styrofoam Containers, Egg Cartons, Dryer Lint

~Painted, Varnished, Stained or Treated Wood

~Engineered Wood (Plywood, Particle Board, Pressed Board, OSB) Glue compounds are used in the layering of these woods.

~Green Wood – Wood that is not dry will produce a lot of smoke and creosote.

~Driftwood – Driftwood contains salt which is corrosive. When heated, corrosion is accelerated and toxic fumes are produced.

These are just some of the items you should never burn. Please follow all safety directions on your wood burning appliance.

Always have a fire extinguisher and a carbon monoxide detector nearby and change the batteries on a schedule.

Preparing your home and business for Winter Weather

11/27/2018 (Permalink)

Be prepared this winter

Winter weather is right around the corner so here are a few of our tips on how to keep your home and business disaster free.

• Keep cabinets in your kitchen and bathroom open to allow warmer air to circulate around the plumbing.

• Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninsulated areas of your home.

• Consider installing specific products to insulate water pipes, such as “pipe sleeves” or just use a dark colored sock for outside spigots.

• Consider shutting off outdoor faucets. Find the shut-off valve in the basement or crawl space and turn it to “off”. Then make sure the outdoor faucet is open to help it drain completely while the inner valve is shut off.

• Ensure gutters are clean and secure. Allowing debris to accumulate could cause damming effects on gutters, leading to roof and water damage.

• If you are traveling, leave your furnace set to a temperature no lower than 55° F.

•Inspect property and pay specific attention to downed tree limbs and branches. Walkways and parking lots should be inspected for proper drainage. potential slippery or hazardous areas corrected with mats or non-slip surfaces.

•Preform or have a professional perform proper maintenance on your furnace.

•Contact SERVPRO about having an Emergency Ready Plan done for your business to ensure you are ready for any type of disaster.

•Contact SERVPRO of Harrisonburg/Rockingham County at 540-433-6100 for help when winter weather strikes.